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01 · Digital marketing & e-commerce

The Body Shop Saudi Arabia

Executed · 2024–present
RoleMarketing Manager — Digital, E-commerce & Retail
TeamDirect team of 4–8; marketing direction across the retail network
ReportingLocal senior management and The Body Shop UK head office

The brief

I took over social media, media buying and digital marketing in December 2024, then became responsible for marketing as a whole in June 2025. The job: run marketing, digital, e-commerce, retail branch oversight and customer service for the Saudi market as one commercial function, with each channel answering to sales.

How I run it

Decisions run through one model, so promotions follow the data instead of the calendar:

Sales+Stock+Customer+Competition+Creative+Media=Growth

What I did

  • Paid media across Meta, Google, TikTok and Snapchat Ads: planning, audience targeting, launch and optimization.
  • Own the online store on Magento 2: online promotions and commercial planning.
  • Expanded online distribution onto the Trendyol and Hungerstation marketplaces.
  • Social and content strategy, with campaign video and design produced in-house, including AI-assisted production.
  • CRM and customer service, plus partnerships with charities, universities, government entities and clubs.

Impact

13.7M+ViewsFacebook 12.4M + Instagram 1.3M · 2025, first year in the role
58K+Link clicksFacebook 47.3K + Instagram 11.3K · 2025
+267%Instagram reachGrew to 1.1M+ accounts · 2025
8.5M+TikTok ad impressionsPaid TikTok campaigns · Jan–Nov 2025
+2.33%E-commerce salesFirst two months after taking ownership of the online store, vs. the two months before

Views, link clicks and reach are separate metrics and are reported separately. Figures from Meta Business Suite and TikTok Ads Manager. Impressions are a separate metric and are not added to views. Spend and revenue are not published.

Gallery

Founding Day campaignIn-store campaign and offers video · 61s
My role: Concept, script, direction
Mother’s Day in RamadanIn-store campaign and offers video · 25s
My role: Concept, script, direction
Buy 4, Pay 2 — core rangeOffer key visual · designed by me
Buy 4, Pay 2 — core rangeOffer key visual · designed by me
Facebook views — Meta Business SuiteInsights screenshot
Facebook link clicks — Meta Business SuiteInsights screenshot
Instagram views and reach — Meta Business SuiteInsights screenshot
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